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How to Book
Booking Information Courses are individually priced and include VAT. Please be aware that numbers are limited and courses do get booked up early, so to avoid disappointment do not delay in making your reservation. To reserve your place on any course please phone 01423 814016. Booking Conditions To ensure you get the very best out of your time with us, please read the following guidelines: • Payment will be required at the time of booking by credit or debit card. • Students must be over 17 years unless otherwise stated in the calendar. • You will receive a Bettys Cookery School apron. If you have an apron from one of our previous courses and don’t wish to receive another, let us know at the time of booking and we’ll reduce the course price by £5. You will need to bring your old apron to wear on the day. • When booking a place, please notify us of any food intolerances or allergies we need to be aware of when preparing your lunch or supper. Unfortunately, we are not able to adapt the course content to suit particular dietary tastes. • If you have a medical condition that might affect your ability to take part or follow instructions, it’s really important that you let us know at the time of booking – during your course you may be on your feet for long periods and at times will be working with relatively little supervision. • Our Cookery School is accessible directly from the car park up a gentle slope, and our facilities, including toilets, are fully accessible. However, if you have any queries about access, we’d be happy to help. • For your safety, we ask you to always follow your course tutor’s instructions. A kitchen environment inevitably involves heat and sharp utensils, so it’s important everyone conducts themselves and dresses appropriately. We recommend wearing a long-sleeved top and sensible footwear. • Please note that smoking is not permitted on-site. • Protecting the health and safety of all our staff and customers always comes first. That’s why we reserve the right to decline a booking or to ask a customer to leave a course, without reimbursement of the course fee, if we believe there may be an unacceptable risk to their health or safety or to that of our other customers and tutors. As numbers are limited, courses get booked up early. To avoid disappointment don’t delay in making your reservation! Our office hours are Monday to Friday 8.30am – 5.30pm. Please note we will be closed on Monday 4 May, Monday 25 May and Monday 31 August for national bank holidays. Cancellation and Course Transfer Policy Cancellation or course transfer requests will only be accepted over the telephone. Our office hours are Monday to Friday 8.30am-5.30pm. Cancellations: At least 14 days notice: • A full refund less an administration fee of £10 per person. Between 2 & 14 days notice: • If we are able to fill your place, you will receive a full refund, less an administration fee of £10 per person. • If we are unable to fill your place, you will receive a 50% refund, less an administration fee of £10 per person. Less than 48 hours notice: • If we are able to fill your place, you will receive a full refund less an administration fee of £10 per person. • If we are unable to fill your place, no refund will be available. Course Transfers – Subject to Availability: At least 14 days notice: • You will be transferred and charged an administration fee of £10 per person. Between 2 & 14 days notice: • If we are able to fill your place, you will be transferred and charged an administration fee of £10 per person. • If we are unable to fill your place, you will be transferred but charged 50% of the course cost and an administration fee of £10 per person Less than 48 hours notice: • If we are able to fill your place, you will be transferred and charged an administration fee of £10 per person. • If we are unable to fill your place, no transfer or refund will be available. We are happy to help you re-book onto a new course. However unlikely, we do reserve the right to cancel a course due to circumstances beyond our control. We strongly advise that you take out insurance in case you are unable to attend your course for any reason. Bettys Cookery School is not liable for any losses incurred if you have to cancel your booking. Accommodation If you're staying locally we can recommend places to stay in the area, our hotel list will give you some ideas. How to find us For directions of how to find us please download our map (opens in a new window, just click 'close' to return here). Enquiries For any other enquiries please telephone 01423 814016. |
